Terms of Service
Effective Date: March 22, 2026
These Terms of Service ("Terms") govern your access to and use of the InboxSDR website at inboxsdr.ai and the AI-powered email reply management platform (collectively, the "Service") operated by Deven Rodriguez LLC ("Company," "we," "us," or "our").
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
InboxSDR is an AI-powered reply management platform that integrates with cold email sending platforms (such as Instantly, Smartlead, Lemlist, and EmailBison) via webhook. The Service reads incoming email replies, scores buyer intent, generates AI-powered responses in your voice, and manages automated follow-up sequences to help convert replies into booked meetings.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access to your account.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in compliance with all applicable laws, including the CAN-SPAM Act, GDPR (where applicable), and any other anti-spam or data protection regulations that apply to your email outreach.
You agree NOT to:
Use the Service to send spam, phishing emails, or fraudulent communications
Use the Service in any way that violates applicable anti-spam laws or regulations
Upload or transmit malicious content, viruses, or harmful code
Attempt to reverse engineer, decompile, or disassemble any part of the Service
Use the Service to harass, threaten, or harm any person
Resell or redistribute access to the Service without our written consent (except under plans that explicitly include white-label or resale rights)
Use the Service in a way that could damage, disable, or impair our infrastructure
Misrepresent AI-generated emails as human-written in contexts where disclosure is legally required
We reserve the right to suspend or terminate accounts that violate these terms without notice or refund.
5. Email Data and AI Processing
To provide the Service, you authorize us to receive and process email replies sent to the Service via your configured webhook integrations. This includes reading reply content, scoring intent, generating AI responses, and executing follow-up sequences as configured by you.
You represent and warrant that you have all necessary rights and consents to send the cold emails that generate the replies processed by the Service, and that your use of the Service complies with all applicable laws.
AI-generated responses are created using third-party AI models. While we strive for accuracy and quality, AI responses may occasionally contain errors. You are responsible for reviewing AI output and configuring the Service's review settings (Review Mode vs. Full Auto) according to your risk tolerance.
6. Pricing and Payment
The Service is offered under various subscription plans as described on our pricing page. All fees are charged in U.S. dollars. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal.
You authorize us (or our third-party payment processor) to charge your payment method for all applicable fees. If payment fails, we may suspend access to the Service until payment is resolved.
Prices are subject to change with 30 days' written notice. Price changes will take effect at your next billing cycle following the notice period.
7. Free Tier and Beta Access
We may offer free tiers, trials, or beta access to the Service. These are provided "as is" and may be modified, limited, or discontinued at any time without notice. Free tier usage is subject to the limits described on our pricing page.
8. Cancellation and Refunds
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.
Refunds are handled on a case-by-case basis. We are under no obligation to provide refunds, but we may do so at our discretion. Contact [email protected] for refund requests.
9. Intellectual Property
The Service, including its software, design, branding, documentation, and all related intellectual property, is owned by Deven Rodriguez LLC. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.
You retain ownership of all email content, knowledge base materials, scripts, and other data you upload to or create within the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to process Your Content solely to provide and improve the Service.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the Service will be uninterrupted, error-free, or secure. We do not guarantee specific results, including the number of meetings booked, reply rates, or revenue generated through use of the Service. AI-generated responses may contain inaccuracies, and you are responsible for reviewing output before it is sent (if using Review Mode) or accepting the risk of automated sending (if using Full Auto mode).
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEVEN RODRIGUEZ LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOST PROFITS, LOST BUSINESS, LOST DATA, OR DAMAGE TO REPUTATION, ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless Deven Rodriguez LLC, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or regulation, or (d) your email content or outreach practices.
13. Third-Party Integrations
The Service integrates with third-party platforms (Instantly, Smartlead, Lemlist, EmailBison, and others). We are not responsible for the availability, performance, or terms of these third-party services. Your use of third-party integrations is subject to those platforms' own terms and policies.
14. Service Modifications
We reserve the right to modify, update, or discontinue any part of the Service at any time. We will make reasonable efforts to notify you of material changes. Continued use of the Service after modifications constitutes acceptance of the changes.
15. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or any other reason at our discretion. Upon termination, your right to use the Service ceases immediately. Sections 9 through 12 survive termination.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration administered in Broward County, Florida, unless both parties agree to resolve the matter in small claims court.
You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Deven Rodriguez LLC regarding the Service and supersede all prior agreements.
19. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
20. Contact Us
If you have questions about these Terms, contact us at:
Deven Rodriguez LLC d/b/a InboxSDR Fort Lauderdale, FL Email: [email protected]